Your use of the website and the services is subject to the terms and conditions set forth in these Terms of Service (the “Terms of Service”).
We are always ready to address your questions and concerns regarding this policy and our privacy practices. If you would like to contact Customer Service, please contact us [email protected]
Types and Uses of Collected Information. we collects two types of information about you:
Personally Identifiable Information. Personally Identifiable Information is information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, email address, phone number, or other contact information. When you engage in certain activities on this Website or through your participation in the cognalys, including but not limited to creating an account, sending feedback, calls, or otherwise participating in the cognalys (collectively, “Identification Activities”), we may ask you to provide certain information about yourself. If you elect to engage in an Identification Activity, however, we may ask you to provide us with certain personal information about yourself, such as your name, address (including zip code), email address, telephone number, and date of birth. When you enroll in our service, we may also ask you to provide us with additional information, such as credit card information. Depending on the Identification Activity, some of the information we ask you to provide may be identified as mandatory and some identified as voluntary. If you do not provide the mandatory information for a particular Identification Activity that requires it, you will not be permitted to engage in that Identification Activity. Depending on the Identification Activity, we may not ask you again for Personally Identifiable Information if such are already stored with us under the cognalys services.
We may keep a cached copy of the content you serve us as a part of your use of the services. We may keep copies of HTTP requests and responses in your notification log. Contact us so that we may turn off other application logging around requests to and responses from your application. We may keep call log, notification log, billing/ payment, and other log data.
We use Non-Personally Identifiable Information to troubleshoot, administer the Website and the services, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized Third Party Service Providers and Advertisers to measure the overall effectiveness of our online advertising, content, and programming.
Release of Personally Identifiable Information. We will not sell or share your Personally Identifiable Information with other parties except as provided below:
Authorized Third Party Service Providers. Cognalys may provide services and products through third parties. You also may elect to use one or more third party applications that integrate with our services. These “Third Party Service Providers” perform functions on our or your behalf. You or We may share your Personally Identifiable Information with such Third Party Service Providers to fulfill orders, move data in or out of the cognalys, analyze data, provide marketing assistance, provide search results and links, operate the Website and the services, troubleshoot, and provide customer service. We may also collect personal information from individuals and companies (“Affiliates”) with whom we have business relationships and may share your information with Third Party Service Providers to accomplish our administrative tasks. We encourage Affiliates and Third Party Service Providers to adopt and post privacy policies. However, the use of your Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is not subject to our control.
Release of Non-Personally Identifiable Information. We may disclose or share Non-Personally Identifiable Information with Affiliates and Third Party Service Providers, and Third Party Advertisers. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) with “Third Party Advertisers” or “Third Party Advertising Companies.” We may use Third Party Advertising Companies to serve ads when you visit our Website or participate in our services. These companies may use Non-Personally Identifiable Information about your visits to this Website, your use of the services, and visits to other websites or locations in order to provide, through the use of network tags, advertisements about goods and services that may be of interest to you. We also use Third Party Service Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our users to administer our Website and out services, in order to constantly improve their quality. We may also publish this information for promotional purposes or as a representative audience for Third Party Advertisers. Such data is collected on our behalf, and is owned and used by Cognalys.
Updating Information. If you are enrolled in our services, you may change any of your Personally Identifiable Information by logging into your account and accessing the “settings” page. We encourage you to promptly update your Personally Identifiable Information if it changes, as out-of-date Personally Identifiable Information may negatively affect the quality of your cognalys use and experience. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on the Website or through our services. Additionally, it may be impossible for us to completely delete all of your information because we periodically backup information.
Security of Information. You can access your Personally Identifiable Information on our Website with your password and username. This password is encrypted. We advise against sharing your password with anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected personnel and contractors have access to. We may encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted to us. However, no data transmission can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies that do the same, we cannot guarantee the security of any information transmitted to or from the Website or services, and are not responsible for the actions of any third parties that may receive any such information.
Privacy Settings. As a user, you may have noaccess to privacy settings. If you don’t agree with the available privacy settings, please stop using the Cognalys and our services.
Public Areas. We may provide areas on our Website where you can publicly post information about yourself including your location, can communicate with others such as blog. This information may be accessible by other non-users, users, and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any content or providing anything that could be deemed personal information.Notice of Privacy Rights to California Residents. California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (“COPPA”) and the California Business and Professions Code. As required by COPPA, we will provide you with the categories of Personally Identifiable Information that we collect through the Website and the categories of third party persons or entities with whom such Personally Identifiable Information may be shared for direct marketing purposes at your request. California law requires us to inform you, at your request,
1.The categories of Personally Identifiable Information we collect and what third parties we share that information with;
2.The names and addresses of those third parties; and
3.Examples of the products marketed by those companies. COPPA further requires us to allow you to control who you do not want us to share that information with. To obtain this information, please send a request by email or physical mail to the address found below. When contacting us, please indicate your name, address, email address, and what Personally Identifiable Information you do not want us to share with Affiliates or marketing partners. The request should be sent to the attention of our legal department, and labeled “California Customer Choice Notice.” Please allow 30 days for a response. Also, please note that there is no charge for controlling the sharing of your Personally Identifiable Information or requesting this notice.
Children. The Website and the services are not directed to people under 18. If you become aware that your child has provided us with personal information without your consent, please contact us at [email protected] We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we take steps to remove such information and terminate the child’s account.